Refund Policy · Roamis

Roamis eSIM products are digital goods delivered instantly via a QR code / activation code. Given the nature of digital goods, the rules below are clearly disclosed at the time of purchase, and proceeding with a purchase constitutes agreement to this Policy.

1. Refund rules at a glance

Situation	Refundable?
Within 7 days of purchase · eSIM not installed	Full refund
More than 7 days since purchase, or eSIM installed	No refund for a change of mind, a cancelled trip, or an unsupported device
eSIM won't install or work	🔁 Free replacement, then a full refund if it still doesn't work (eSIMs not installed within 90 days of issuance can't be reissued or refunded)
Our fault (issuance failure, duplicate payment, etc.)	Full refund once we confirm it

Refund policy in brief

Unused eSIMs that haven't been installed are fully refunded within 7 days of purchase. After 7 days, or once installed, we can't refund for a change of mind, a cancelled trip, or an unsupported device. If the eSIM won't install or work, we'll send you a new one for free, and if it still doesn't work, we'll give you a full refund. Please install your eSIM within 90 days of issuance. eSIMs not installed within 90 days of issuance can't be reissued or refunded.

2. When a full refund is available

Within 7 days of purchase · eSIM not installed → full refund

If it's within 7 days of purchase (payment) and you haven't installed the eSIM yet, you can request a full refund. The same 7-day limit applies to orders that haven't been issued yet.

How "not installed" is determined: by whether the eSIM has been downloaded (installed) according to the supplier's (carrier's) system. After you apply, we check with the supplier, which takes 1–2 business days.

3. When a refund is not available

In the following cases, we can't refund for a change of mind, a cancelled trip, or an unsupported device.

More than 7 days have passed since purchase

Even if the eSIM hasn't been installed or issued yet, once 7 days have passed since purchase we can't refund for a change of mind, a cancelled trip, or an unsupported device.

The eSIM has been installed

Once the eSIM has been installed (downloaded), we can't refund for a change of mind, a cancelled trip, or an unsupported device, even within 7 days of purchase. Partial or prorated refunds aren't available after installation either.

Withdrawal within 7 days of purchase follows Article 17 of the Korean Act on the Consumer Protection in Electronic Commerce, etc.; the restriction on withdrawal once the eSIM has been installed (downloaded) is based on the same Act's provisions limiting withdrawal for digital content (valid where requirements such as clear disclosure before purchase are met).

4. Full refund for reasons attributable to us

Our fault → full refund once confirmed

For the following reasons that aren't your fault, our staff will confirm the issue and then give you a full refund.

Issuance failure: we could not issue the eSIM for reasons on our or the supply chain's side, such as stock running out or an upstream network error.
Duplicate payment: the same order was charged more than once (the duplicated amount).

5. If the eSIM won't install or work

🔁 Can't install or use it? Free replacement, then a full refund if it still fails · Install within 90 days of issuance

If the eSIM won't install or work, we'll send you a new one for free, and if it still doesn't work, we'll give you a full refund. The 7-day limit doesn't apply in this case. However, eSIMs not installed within 90 days of issuance can't be reissued or refunded.

Installation period: Please install your eSIM within 90 days of issuance.

6. How to request a refund

Use [My Orders > the order > Request Refund] in the app/web, or contact support@roamis.com / our KakaoTalk support channel.
Provide your order number and we'll check in the supplier's system whether the eSIM has been installed (downloaded) (1–2 business days).
We confirm eligibility and notify you of the outcome.

7. Refund timing and method

Approved refunds are returned to the original payment method (card/Apple Pay/Alipay+/WeChat Pay/UnionPay, etc.).
We process refunds without undue delay after approval; the time to appear on your account/card depends on the payment provider and may take several business days.
If the processor's refund window has passed, we will refund by an alternative means.

8. Your statutory rights

This Policy does not limit rights guaranteed to you under applicable law. Where mandatory law provides otherwise, that law prevails.

9. Contact

support@roamis.com / KakaoTalk support channel