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Refund Policy

Refund Policy

Roamis eSIMs are digital goods. If you haven't started using yours, you can request a full refund within 90 days of purchase; once you have started using it, it is non-refundable.

Effective date: 2026-08-01 · Last updated: 2026-07-18 · Operator: 주식회사 지모바일 (G-Mobile Co., Ltd.) · Reps SHAO XINGLONG · TAI JIANXIONG · Business Reg. No. 623-87-02156 · Mail-Order Sales Reg. 제2026-인천부평-1131호 · Address 인천광역시 부평구 길주남로 74, 3층(부평동) · Tel 1555-1850 · Contact: support@roamis.com

Roamis eSIM products are digital goods delivered instantly via a QR code / activation code. Given the nature of digital goods, the rules below are clearly disclosed at the time of purchase, and proceeding with a purchase constitutes agreement to this Policy.

1. Refund rules at a glance

SituationRefundable?
Not started using it yet100% full refund within 90 days of purchase
QR code / activation code has been viewed even onceNon-refundable (deemed delivered/used)
The plan has been activatedNon-refundable
Out of stock or provisioning failure (our fault)We issue a full refund

2. When a full refund is available

Haven't started using it → you can request a 100% full refund within 90 days

If you have not started using the eSIM you ordered, you may request a 100% full refund within 90 days of purchase. After you apply, we confirm with the supplier whether it has been used, which takes 1–2 business days.

  • Basis: our system records the first-access time of the QR/activation code. If there is no first-access record and no activation history, the order qualifies for a full refund.

3. When a refund is not available

In the following cases the eSIM is deemed delivered and its use commenced, and is non-refundable:

You have viewed the QR code or activation code

Because the eSIM profile may be installed on your device upon viewing, the digital good is considered delivered and cannot be resold or reused.

You have activated the plan

No partial or pro-rated refund after activation.

The above applies equally to a simple change of mind.

The effect of "viewing the QR/activation code = delivery = non-refundable" relies on the digital-content exception to withdrawal rights under Korea's e-commerce law (and equivalents such as EU Consumer Rights Directive Art. 16), which is valid only if clear prior notice is given and consent is obtained before purchase.

4. Full refund for reasons attributable to us

Our fault → full refund

For the following reasons not attributable to you, we issue a full refund (automatically, or immediately upon request):

  • Out of stock: provisioning is impossible due to insufficient eSIM inventory after payment.
  • Provisioning failure: the eSIM cannot be provisioned due to an upstream network error or other cause on our or our supply chain's side.

In these cases, a refund is issued even if you have already viewed the QR/activation code.

5. How to request a refund

  1. Use [My Orders > the order > Request Refund] in the app/web, or contact support@roamis.com / our KakaoTalk support channel.
  2. Provide your order number so we can verify activation and viewing history.
  3. We confirm eligibility and notify you of the outcome.

6. Refund timing and method

  • Approved refunds are returned to the original payment method (card/KakaoPay/NaverPay/TossPay, etc.).
  • We process refunds without undue delay after approval; the time to appear on your account/card depends on the payment provider and may take several business days.
  • If the processor's refund window has passed, we will refund by an alternative means.

7. Your statutory rights

This Policy does not limit rights guaranteed to you under applicable law. Where mandatory law provides otherwise, that law prevails.

8. Contact

support@roamis.com / KakaoTalk support channel