Unused · QR/activation code unviewed → 100% full refund within 90 days
If your eSIM has not been activated and you have not viewed the QR code / activation code, you may request a 100% full refund within 90 days of purchase.
Roamis eSIM products are digital goods delivered instantly via a QR code / activation code. Given the nature of digital goods, the rules below are clearly disclosed at the time of purchase, and proceeding with a purchase constitutes agreement to this Policy.
1. Refund rules at a glance
| Situation | Refundable? |
|---|---|
| Not activated and QR/activation code not yet viewed | 100% full refund within 90 days of purchase |
| QR code / activation code has been viewed even once | Non-refundable (deemed delivered/used) |
| The plan has been activated | Non-refundable |
| Out of stock or provisioning failure (our fault) | We issue a full refund |
2. When a full refund is available
- Basis: our system records the first-access time of the QR/activation code. If there is no first-access record and no activation history, the order qualifies for a full refund.
3. When a refund is not available
In the following cases the eSIM is deemed delivered and its use commenced, and is non-refundable:
You have viewed the QR code or activation code
Because the eSIM profile may be installed on your device upon viewing, the digital good is considered delivered and cannot be resold or reused.
You have activated the plan
No partial or pro-rated refund after activation.
The above applies equally to a simple change of mind.
Legal review required
The effect of "viewing the QR/activation code = delivery = non-refundable" relies on the digital-content exception to withdrawal rights under Korea's e-commerce law (and equivalents such as EU Consumer Rights Directive Art. 16), which is valid only if clear prior notice is given and consent is obtained before purchase. The disclosure/consent wording and flow require final review by consumer-law counsel.
4. Full refund for reasons attributable to us
Our fault → full refund
For the following reasons not attributable to you, we issue a full refund (automatically, or immediately upon request):
- Out of stock: provisioning is impossible due to insufficient eSIM inventory after payment.
- Provisioning failure: the eSIM cannot be provisioned due to an upstream network error or other cause on our or our supply chain's side.
In these cases, a refund is issued even if you have already viewed the QR/activation code.
5. How to request a refund
- Use [My Orders > the order > Request Refund] in the app/web, or contact support@roamis.com / our KakaoTalk support channel.
- Provide your order number so we can verify activation and viewing history.
- We confirm eligibility and notify you of the outcome.
6. Refund timing and method
- Approved refunds are returned to the original payment method (card/KakaoPay/NaverPay/Alipay/WeChat Pay, etc.).
- We process refunds without undue delay after approval; the time to appear on your account/card depends on the payment provider and may take several business days.
- If the processor's refund window has passed, we will refund by an alternative means.
7. Your statutory rights
This Policy does not limit rights guaranteed to you under applicable law. Where mandatory law provides otherwise, that law prevails.
Legal review required
Consistency with mandatory consumer-refund rights in each jurisdiction (in particular the digital-content withdrawal exception) to be confirmed.
8. Contact
support@roamis.com / KakaoTalk support channel